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            Email Archiving

            Table of Contents


            Configure Archive

            • Retrieve Journaling e-mail address

            Click on the Configuration tab.

            Hover your mouse over the email address in the Email Archive box to reveal the entire address

            This address will be used to setup journaling in your e-mail environment.


            • Configure journaling in your e-mail environment.  Instructions are provided at these links:

            Microsoft Exchange Journaling

            G Suite Journaling

            Import existing e-mail

            E-mail that already resides in your environment can be uploaded into the archive via sftp

            • The following file types can be uploaded into the archive

            pst

            mbox

            mbx

            mdir

            • Server information and credentials are available at the bottom of the Configuration page. Multiple files can be added to a zip archive and uploaded.

               
            • Notify support when you have completed the upload.  Support will process the uploaded files into the archive

            Searching the Archive   

            • Click on the Search tab

            • Click the Advanced Search button to conduct searches based on various fields and attachments


            • Expert searches using query language can be executed in the search bar.


              Search

              Example Query

              from address

              from:"user@domain.com"

              from domain

              from:"*@domain.com"

              from multiple domainsfrom:"*@gmail.com" OR from:"*@yahoo.com"

              to address

              to:"recipient@domain.com"

              Copy tocc:"some_recipient@domain.com"

              subject

              subject:"Re: out, April 1st"

              from and to address

              from:"user@domain.com" AND to: "recipient@domain.com"

              subject and domain

              subject:"Re: out, April 1" AND to:"*@domain.com"

              size

              size:[100 TO 10000]
              size:[* TO 2000]
              size:[5000 TO *]

              datedate:[2017-09-01T00:00:00  TO 2017-09-30T23:59:59] 
              date:[2017-10-01T00:00:00  TO *] 
              date:[*  TO 2017-09-30T23:59:59]

            Archive export

            Select messages and click button 'Selected Email Archiving'. A user will receive a link to download mbox file within 5 minutes.

             

            The recommended way to open mbox file is to use Thunderbird. There is no native way to "import" an mbox file. But if you place the mbox file in the "Local Folders" directory, it will be indexed by Thunderbird and show up as a Folder.

            If you already have Thunderbird installed, start with step 2.

            1. Download, launch Thunderbird

            http://www.mozilla.org/en-US/thunderbird/

            On first launch, i might say "Thunderbird would like to access your contacts", so click "Don't Allow". When it says "Use Thunderbird as he default client, uncheck "E-Mail", "Allow Spotlight to search messages", "Always perform this check when starting Thunderbird", then  click "Skip Integration".

            2. Find your Thunderbird "Local Folders" Directory

            Now you can click on "Local Folders" and then "View Settings for this account" to see where it is looking for local mail folders. Something like this:

            C:\Users\myself\AppData\Roaming\Thunderbird\Profiles\syg8c7w1.default\Mail\Local Folders
            (You need to have allowed "Show hidden files, folders, and drives) 

            or for Mac

            /Users/username/Library/Thunderbird/Profiles/k994zou

            3. Drop mbox into Local Folders

            Quit Thunderbird. Navigate to your "Local Folders" directory in an explorer and drag and drop your mbox file in there. You might change the name to something short, like archive-export or as appropriate.

            4. Browse mbox

            Restart Thunderbird, and you should see the archive-export folder (mbox) in your Local Folders list

             

            Updated: 26 Feb 2019 01:57 AM
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